1. The account created for the customer by Muthoot Exim Private Limited (hereinafter the company ) under the Muthoot eSwarna Scheme shall be an open-ended account with no fixed period.

2. The Vendor supplying the Gold in bullion, is Augmont Goldtech Private Ltd. (hereinafter the Vendor ) who shall effect the delivery of jewellery/coin.

3. The Company shall be entitled to seek and obtain relevant additional information/documents from the customer for fulfilling the KYC requirements and satisfying itself on the validity of the customers identity.

4. The customer shall be required to furnish the PAN to the Company for effecting any transaction/allocation of any gold for an amount exceeding Rs. 2,00,000/- (Two Lakhs).

5. The customer is entitled to purchase 24 Karat 999 purity gold at the live gold price shared by the Company by paying an amount starting from Re. 1/- (Rupee One).

6. For every confirmed payment made by the customer, the Company shall appropriate the ownership of proportionate gold to the respective Customers ID and thereafter transfer that gold to the authorised custodian of the Company for its safe custody under the supervision of the Certifying auditor appointed by the Company.

7. The customer shall be permitted to redeem the allocated gold against the Companys equivalent 916 purity jewellery or 999 purity gold coin as and when the gold allocated by the customer reaches a minimum of 0.5 gram. The customer also has the option to sell the allocated gold to the Company.

8. When the gold owned by customer is sold back to the Company, the proceeds shall be credited to the customers registered bank account within few minutes from completion of transaction, but in case of any discrepancy, the same shall be processed within 3 working days from the date of sale.

9. Customer shall be permitted to redeem or sell their gold only after 24 hours from the time of purchase. Sale by the customer shall be based on the sell rate of the Gold as displayed on the Companys eSwarna website and app. (24 hours does not include Sundays and Holidays)

10. The Gold balance in the account of the Customer shall be adjusted in a real time manner to reflect the transactions (i.e. buy/sell/redeem) of the Customer.

11. The customer acknowledges that any purchase, redemption, sale-back effected to his/her account by the Company shall be based on the instructions received from the customer.

12. Customer can choose designs from the Swarnavarsham jewellery catalogue, if he wishes to redeem the allocated gold as jewellery. The jewellery design selected from the catalogue for delivery shall be subject to availability of stock with the Company.

13. The Customer understands and acknowledges that, upon the redemption of allocated gold against Jewellery, the value of 999 purity allocated gold will be converted to equivalent 916 purity gold jewellery.

14. All the applicable service costs associated with the redemption including the making, packing, hallmarking, and delivering charges shall be borne by the customer. In addition, all taxes applicable from time to time as per Government regulations at the time of purchase/redemption/sale back shall be charged to the customer.

15. The jewellery/coin shall be delivered to the customer within 20 days from the date of request for redemption. The same shall be delivered at selected locations within 7 days if the customer opts for Priority Delivery at an extra cost.

16. The Company is procuring the jewellery/coin from the Vendor and hence there is a possibility of delay from the side of the Vendor in delivering the goods within the agreed timelines. In the event of any delay in delivery of the Goods to the Customer due to the fault of the Vendor, the Company shall not be held liable for such delay and also not liable for any damages or penalty or claims in that regard. If the delay is due to any Force Majeure event namely due to any cause which is beyond the reasonable control of the Company/its vendors, then the Customer will have to wait till such time the jewellery/coin is made available.

17. Any changes made in the terms and conditions at a prospective date shall be applicable to the customer and due intimation of the same shall be provided to the customer.

18. Upon its delivery, any defect noticed by the customer should be immediately informed to the Company, the same day, failing which the Company shall not be under any obligation to compensate/ replace the product or rectify the defects.

19. These terms shall be governed by and interpreted and construed in accordance with the laws of India. The Courts in Mumbai shall have the exclusive jurisdiction to deal with any disputes arising out of this arrangement.

20. Any disputes, queries or complaints shall be addressed to help desk section on website or in the alternative the customer may contact the tollfree number 18001021616 or email at eswarna@muthootexim.com

21. I hereby consent that the bank account details mentioned by me may be validated by Muthoot Exim through a third party service provider before the payment of sales proceeds is initiated.